FAQ

When will my order be shipped?

Orders are usually processed and shipped within 3 business days of purchase.

How long does it take to transport?

Shipping time varies depending on where we ship from different fulfillment centers worldwide depending on your location. The average shipping time is approximately 7 to 40 business days. Your order number will be updated 3-7 days after the order is shipped.

How to cancel an order?

We can only cancel the order within the first 12 hours after placing the order. After this, the order is likely to have been processed and ready to be shipped or shipped. Once it goes into effect, it is not in our hands. We apologize for any inconvenience this may have caused, but we are proud of our fast service, which includes receiving your order as soon as possible.

What is your return policy?

If there is a problem with your order (product is defective, the order is incorrect, the order is damaged, etc.), please contact us within 7 days after receiving the order, we will be happy to assist you in reviewing the case, if approved, we will send an alternative Product. Please do not return the product before reviewing the case, our customer service team will review the request and send further instructions. wellbuy.store reserves the right to reject any return request.